Products & Design
Arknor is a brand created in 2025 that develops and designs outdoor equipment (hiking, bivouacking, survival, etc.) in France. This includes: bags, tools, technical textiles, sleeping bags, and outdoor accessories.
Our parts are mainly distributed from Spain, France, Germany, Poland, and China, depending on the product family. Each workshop is selected for its specific expertise and its ability to meet our functional requirements.
We use standards and norms selected for their robustness as much as possible: ripstop fabrics, 7075 aluminum, YKK® zippers, ISO 23537, ISO 9001, Fill Power, DWR treatment, softshell & hardshell technologies. The product sheets detail the main components.
Yes. Each model undergoes usage, strength, and durability tests before validation. We don't validate anything based on a simple prototype.
Some models incorporate water-repellent materials or treatments. If a piece is designed to resist moisture, this is specified in its technical data sheet.
We prioritize solid, modular, and durable construction. If you have any concerns about a part, contact us: we'll do our best to find a suitable solution.
Yes. Some series are produced in reduced quantities, sometimes depending on available materials or to test new functional approaches.
Choice & Use
Each product sheet includes clear information: capacity, compatibility, and recommended environment. If in doubt, contact us: we will guide you precisely.
Some models are compatible with standard cabin baggage dimensions. This information is indicated on the product sheet.
Yes. Most of our pieces are designed for mixed use: natural terrain and urban context.
The cuts are technical, gender-neutral, and designed to fit different body shapes. See the exact sizes and measurements provided.
Yes, most modules follow industry standards (25mm webbing, universal buckles, MOLLE formats) to allow modularity and adaptability.
Yes, the vast majority of our products are designed to withstand the stresses of prolonged field use. We select technical and durable materials, designed for demanding environments: humidity, abrasion, temperature variations, or repeated handling.
Yes. We ensure that our equipment is compatible with the technical standards of the outdoor industry.
Maintenance & Repairs
Always use mild soap, lukewarm water (maximum 30°C), and avoid fabric softener. Wash by hand or machine on a delicate cycle. Close zippers and unfasten straps before washing.
Yes, if the product is designed for: backpacks, technical clothing, or covers can be machine washed. Choose a gentle cycle, reduced spin, and no dryer. Air drying is recommended for our duvets.
After washing, you can apply a water-repellent treatment (spray or specific DWR wash) to clean, dry fabric. Activate the treatment by quickly tumble drying at low temperature or ironing.
Clean the zippers with a soft brush and soapy water. Then apply a wax or special lubricant (e.g., dry silicone) to facilitate sliding without attracting dust.
Yes: For a simple tear, use a strong self-adhesive patch or fabric glue. For a loose seam or strap, manual repair with strong thread (waxed polyester) is possible. If in doubt, call a professional.
We don't offer in-house services directly, but we refer you to specialized partner workshops. Contact our support team with photos of the damage: we'll assess the appropriate solution together.
We recommend:
Order & Delivery
Orders are shipped within 24 to 48 business hours. Delivery times vary depending on the carrier and country (usually 5 to 12 business days).
We deliver to France, as well as Spain, Belgium, Hungary, Bulgaria, Croatia, Greece, Ireland, Poland, the Czech Republic, Luxembourg, Portugal, and Malta. Fees and options are specified at checkout.
Contact us immediately after placing your order. Once the package has been shipped, address changes are no longer available.
Simple, protective packaging, with no visible external markings. The products are carefully packaged to ensure their integrity upon receipt.
We remain available for any verification with the carrier. Contact us with your order number for prompt assistance.
No, this option is not yet available.
Once your order is validated, you will automatically receive a confirmation email containing a tracking number as soon as your package is shipped.
You can then track the status of your delivery in real time via:
If you have any problems, please do not hesitate to contact us .
Returns & Conditions
Yes, contact our customer service within 30 days of receipt.
No. Return costs are the responsibility of the customer, except in the case of an obvious error on our part (incorrect or defective product).
Contact us via our form or by email with supporting photos. We will guide you through the process.
We will either refund or replace, depending on availability and conditions.
Yes. No returns will be accepted if the product has been worn, washed, altered, or used outside of its normal scope.
Once the returned product has been received and checked, the refund will be made within 5 to 7 working days.
We do not offer standard exchanges. If you would like a different product, you can reorder once the return has been validated.
Payment & Data
We accept credit cards (Visa, MasterCard, American Express), Apple Pay, PayPal, Google Pay and USDC.
Yes. Our site is protected by SSL, and transactions are processed through a platform certified to meet security standards (PCI-DSS). We do not store any banking information.
No, we do not yet offer payment in installments.
It will be sent to you by email after order confirmation. You can also contact us to receive it again.
No. Your data is used strictly to process your order, improve your experience, or contact you if necessary. Nothing else.
Yes. Under the GDPR, you can access, modify, or delete your data upon request.
Try a different browser, check your bank limits, or contact us: we will help you finalize your order.
SAFETY & RESPONSIBILITY OF USE
We comply with the requirements applicable to each category. Standard references and regulatory markings are indicated on the sheet or product when required.
Comply with the loads and uses specified in the data sheet. Do not exceed the weight, temperature, or mechanical stress limits indicated.
Handle with care, out of reach of children. Use stoves in ventilated areas and follow the manufacturer's instructions.
Avoid prolonged contact if you are sensitive to certain treatments or fibers. If in doubt, do a spot test or contact us.
Certain items, such as tools and fuel, are subject to restrictions depending on the country and carrier. Check your local regulations before traveling.
CUSTOMER ACCOUNT & NOTIFICATIONS
No in most cases, but having an account makes it easier to track orders, make returns, and access invoices.
From your customer area. If you change your address after confirming your order, please contact support as soon as possible.
Yes, upon simple request in accordance with GDPR. We anonymize accounting data that is legally required to be retained.
In the “My Orders” tab of your account. They are also sent by email after validation.
Use the preferences management link in each message or your account settings.
PROMOTIONS, CODES & LOYALTY
Enter the code in the provided field at checkout or in the cart. The total will update if the code is valid.
Unless otherwise stated, codes cannot be combined. The terms and conditions of a promotion always apply.
If available, points accumulation and usage are visible in your customer account. Expired or used points are not reinstated.
No, discounts apply during the period indicated and are not retroactive.
Yes, if the option is offered. The balance and expiration date are specified on the card or in the email received.
SUBSCRIPTIONS & DIGITAL PRODUCTS
Automatic renewal at the chosen frequency. You can pause or cancel before the next payment date from your account.
Upon order and then upon each renewal. A reminder email can be sent before the due date if enabled.
A link is sent by email and available in your account. For security reasons, it may expire or limit the number of downloads.
Unless otherwise stated, use is personal and non-transferable. Refer to the provided license terms.
Generally not after downloading. Any exceptions are specified on the product sheet and in our T&Cs.
PICK UP IN STORE / CLICK & COLLECT
Yes, if the option is displayed in the shopping cart. Choose the desired collection point before payment.
You will receive an email/text message as soon as your order is ready. Delivery times vary depending on the stock level at the collection point.
Proof of identity and the order number. For third-party collection, a power of attorney may be required.
Not always. Availability displayed online takes precedence for web orders.
Depending on the collection point. Returns then follow the store's usual policy.
We offer answers to all your questions, please do not hesitate to contact us immediately. We will respond to you as soon as possible.
